UK consumer
OneVu can dramatically increase adoption of your electronic billing service, drive up secure automated payments via online banks and enhance your online presence.
The service simply uses your existing systems to present summary bills within the online bank and links seamlessly to further detail on your website.
Presenting bills while customers are ‘at the bank’ opens a secure access channel to over 17 million online bank customers in the UK. With APACS forecasting this number to rise to over 26 million by 2011, there’s no better place to have your bills viewed and paid.
And you may be surprised that more people can already access the OneVu service than view some top TV shows, as one of our recent online advertising campaigns will tell you.
Discover more about the benefits:
Get paid faster
Many UK businesses experience up to a 40-day delay in receiving payments from consumers after issuing paper bills.
Without exception, billers on the OneVu service benefit from shorter bill-to-payment cycles – 70% shorter in some cases.
Moreover, 53% of consumers not on Direct Debit pay via the service within just five days of ‘bill load’ – that’s when OneVu receives the bill data.
These graphs show just how effective OneVu is at cutting debtor days:
Cut costs
Your customers are more likely to turn off paper bills if they can access them through the online banks*. Through this extensive online channel, more customers are encouraged to use self-service functions, thereby further reducing your call centre-related costs.
*TNSG December 2003, January 2005
Improve cashflow
Many UK billers recognise the high costs of receiving and processing payments.
Directing customers to pay via Direct Credit at the online banks offers billers the most cost-effective payment method in the UK. OneVu can also help increase your Direct Debit penetration.
OneVu automatically inserts bill payment reference information into the banks’ secure payment service, removing human error, reducing reconciliation and call centre costs, and enhancing your customer service. Your bill-to-payments cycle will be shorter, with fewer debtor days.
Boost your brand
For many companies, the bill is often the only communication with customers. Presenting your company’s bill via the online bank is a compelling proposition: it enhances your online presence, strengthens your customer relationships and reduces churn.
You’ll also open up a powerful new channel to your website, prompted by customers visiting you to view detailed bills. And of course offering a service that’s innovative and environmentally friendly is good for your corporate image.
Enhance the customer experience
Customers prefer visiting one website rather than logging into different sites to view and pay bills. They see their online bank as the trusted, secure and convenient place to manage their personal finances, and more frequent visits help avoid the problems of forgotten user names and passwords.
Give your customers the convenience of managing bills with OneVu through the online banks and they’ll interact more easily with you, as well as gaining a better overall online experience.
