Business cases vary by industry sector, but common factors are:

• Improved usage of the biller’s own website due to secure traffic driven from the online bank:
  • Improves the ROI of your own electronic billing service
  • Provides access to other goods and services on your own website
  • High profile branding via the online banks
• Because no additional passwords are required to access your site from the online bank, a reduction in queries regarding forgotten usernames and passwords reduces customer service costs and improves customer relations
• Switching off paper reduces operational costs. Consumers are more likely to ‘turn off’ the paper bill via their trusted online bank portal
• Corporate image. Electronic billing is waste-conscious and environmentally sound
• Reduction of reconciliation and suspense account costs. The OneVu service is linked into the banks’ online payment service. This means instant reconcilable payments for those customers not on Direct Debit
• Improved cashflow. Bills are delivered significantly faster than the postal service. Due to convenience customers also tend to pay faster
• Reduction in the cost to serve. Customers have easy access to historical bills in the archive

The OneVu service will improve usage of your own site. The large population of Internet banking customers is seamlessly connected to the bill detail and the contact details on your site.

You’ll need to work with us to establish links, both for delivering data and passing the customer between sites securely. This is typically a small IT project.

No; payments are transacted through the online bank in the usual way. Because we can use the detail from the latest bill to populate the payment record, these payments will bear the correct reference and account details.

Typically it takes between three to four months, including testing.

Yes, as long as your terms and conditions that we present to the customer clearly state that they will no longer receive a paper bill, you can start making savings straight away.

We know you value customer contact and we don’t aim to come between you and your customer! We will ensure at all times that your contact details are available in case of any query with the bill.